COMMUNICATION SKILLS

There are some skills that are universally relevant, no matter what your level or role in the organisation. All staff need to develop professional communication skills, the ability to develop their relationships with others in the team, and the skills required to plan and manage their own delivery.

Galvanise’s Communication portfolio contains a comprehensive breadth and depth of options for courses that can be delivered as part of a core curriculum of cross functional training, or stand alone to meet a specific need within a team.

modules

Influential Communication

What makes an influential communicator, the communications model – communicating with the outcome in mind, communication styles – flexing yours and matching others, influencing techniques

Presenting with Impact

Overcoming stage fright and banishing nerves, structuring the presentation, building rapport with the audience, the use of storytelling, being memorable

Assertiveness Skills

What does it mean to be assertive? The rules of assertion. When to be assertive? Being assertive in the workplace

Building Strong Relationships

Building flexible relationships, building rapport and meaningful connection. Mutual respect and trust

Challenging Conversations

Reframing and understanding challenge, embracing challenge and it's contribution to growth, understanding best practice in communication, the language of influence and challenge, handling different styles of challenge

Business Writing

Identifying your objective and clarifying the key message, structuring reports, letters and emails, engaging the reader, adopting the right tone, writing concisely, editing and proofreading.

Negotiation Skills

Identifying the boundaries, understanding when to start negotiating, preparing to negotiate, identifying common negotiation tactics