productivity

Reframing attitudes to time , practical approaches to planning your day, urgency vs importance: crisis management and challenging ingrained behaviour   

Managing interruptions, controlling your workload: assertive behaviours and understanding delegation; managing meetings; avoiding procrastination  
 

Re-defining stress; the stress/performance link; the stress bucket – what’s in yours? physical and mental impacts of stress- symptoms as signs; defining balance; relaxation: a high-performance hack 

 Defining selection criteria, minimising bias when screening CVs, the structure of a good interview, understanding non-verbal behaviours, behavioural / competency based questioning techniques, maintaining the flow of the conversation, collating evidence 

Building positive and effective upward relationships, defining mutual goals, understanding and accepting personal responsibility, managing difficult conversations constructively.  

Principles of customer service, meeting the wants and needs of customers, the customer journey and problem solving, handling complaints, feedback and improvement 

What is networking? Why network? The four main ingredients for successful networking, the behaviour and attitudes of great networkers. Maximising your effectiveness in face to face networking, making the right first impression, working the room. 

Defining the aims of home and remote teams.  Managing distractions, ensuring productivity.  Maintaining relationships, communicating effectively, collaboration and teamwork.  Managing a remote team.