Privacy Policy

Who are we?

We are Galvanise Learning Limited, a learning and development provider predominantly serving the business-to-business market.

We are registered in England and Wales No: 12882370

Our VAT registration number is GB  392380286 

How can we be contacted?

Our registered address is 20-22 Wenlock Road, London, N1 7GU

We have appointed a data privacy manager to oversee compliance with this Privacy Policy.  If you have any questions concerning this policy, personal information that we hold on you, or you would like to change your personal information or make a complaint please contact them directly at cathy@galvaniselearning.com

1. What Personal Information do we collect and how do we use it?

1.1. Galvanise Learning collects certain personal information to be able to offer its range of courses and services to you. We obtain information about you when you use our website, make enquiries for, or purchase our products or services or information that is gathered from publicly available sources such as websites or Linkedin.

1.2. We will collect personal information from you when you use this website (for example when you register as a user, browse, fill in a form, use the web chat feature or when you contact us by phone, e-mail and other means.

2. The information we will collect includes:

We collect personal information on customers, enquirers, prospects, suppliers, contractors, consultants, associates, employees and job applicants:

2.1. Information that is given when subscribing for or booking our courses and services, posting material or inquiring about or requesting further courses and services.

2.2. Your name, address, telephone numbers, email addresses and other contact information, your job title. 

3. How will we use your information?

All personal data is processed and stored securely, for no longer than is necessary in light of the reasons for which it was first collected. Our use of your personal data will always have a lawful basis, either because it is necessary for the performance of a contract with you because you have explicitly consented to our use of your personal data or because it is in our legitimate interests.

3.1 With regard to the former, this accounts for data types such as customers, enquirers, prospects, suppliers, contractors, consultants, associates, employees and job applicants.

3.2 If you have provided your information to us we will communicate with you about relevant information and opportunities relating to courses and services which we think may be of interest to you. 

3.3 We may also use your data for direct marketing purposes which may include contacting you by email and/or telephone and/or text and/or post with information, news and offers on our products and/or services. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

3.4 In respect of the legal grounds of legitimate interest, G.D.P.R. deems that the processing of personal data for direct marketing purposes ‘may’ be regarded as carried out for a legitimate interest.

3.4.1 We have a legitimate interest in retaining and processing personal data via direct marketing to prospects via email and/or telephone and/or text and/or by mail who have a potential need for our products and services. Personal data may have been acquired indirectly through list owners who offer G.D.P.R. compliant commercial databases or directly from publicly available sources.

3.4.2 All direct marketing communications are subject to being of a business to business nature, being professionally relevant to the function and roles of the data subjects and being inclusive of an easy option to opt-out from our communications at any point in time. The opt-out process can be achieved by post, email or telephone or by simply unsubscribing using the link in our emails. You will then be suppressed immediately from any future communications based on your specific preferences. Please however be aware that we will still need to retain basic information concerning the suppression so as ensure that the data subject is not sourced via alternative means and then subsequently re-entered back into our database.

3.4.3 We do not keep your personal data for any longer than is necessary for the reasons described below. In the case of prospect data, data will be retained for up to a maximum of 12 months.

4. Data Retention

4.1 We are legally required to hold some types of information to fulfil our statutory obligations.

4.2. We will only retain your personal information for as long as we need to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.  To decide the appropriate retention period for your personal data, we consider the amount of it we hold and it’s nature, and sensitivity, as well as the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We will comply with our obligations as a Data Controller and safeguard your rights under GDPR and the Privacy and Electronic Communication (EC Directive) Regulations 2003.

5. Your rights of access, correction, erasure, and restriction

5.1. The law sets out that you have the right to:

5.1.1. Be informed about our collection, use and storage of personal information

5.1.2 Request access to your personal information (commonly known as a "data subject access request"). This allows you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

5.1.3. Request correction of the personal information that we hold about you. This allows you to have any incomplete or inaccurate information we hold about you corrected.

5.1.4. Request erasure of your personal information. This allows you to ask us to delete or remove personal information where there is no good reason for us continuing to process it and add you to a suppression file for future direct marketing approaches. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

5.1.5. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are improperly processing your personal information for direct marketing purposes.

5.1.6. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.

6. Right to withdraw consent

If you have consented to us collecting, processing and transferring your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.  To do this, please contact cathy@galvaniselearning.com Please be aware that if you withdraw your consent we may no longer be able to provide you with services.

7. Questions, Comments and Complaints

We have appointed a data privacy manager to oversee compliance with this Privacy Policy.  If you have any questions concerning this policy, personal information that we hold on you, or you would like to change your personal information or make a complaint please contact them directly at cathy@galvaniselearning.com

If we cannot fully resolve your complaint, you have the right to make a complaint to the Information Commissioner's Office (ICO), at https://ico.org.uk/. The ICO is the UK supervisory authority for data protection issues.